New helpdesk and forum

December 20, 2007

We just launched a simple Helpdesk project that we’re going to be using in place of Mojo Helpdesk. Hopefully its wiki will grow into a useful user resource and support knowledgebase. We don’t have much on it now, but we’ll be adding some of the commonly discussed issues up there. Eventually we’ll get some sort of feature wish list poll on there too. Feel free to make changes to the wiki using your DevjaVu user account. All users have permission to work with the wiki and tickets.

We also launched a forum replacement using Google Groups. Since we don’t need a forum as featurefull as PunBB and the Troubleshooting section was being used for support issues when we have better channels, we’ve set up a simple discussion forum for users that wish to participate in community chatter. The old PunBB forum will be around for a while at forums.devjavu.com, but all links have been changed to point to forum.devjavu.com, which will take you the DevjaVu Users group.

By the way, we really like Google Groups and highly recommend it for your mailing list and forum needs. If you need several “forums” you can always create separate groups.

-Jeff

21 Responses to “New helpdesk and forum”

  1. Floroskop Says:

    Hello!
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  2. wintervssummer Says:

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  4. snegoviksukablyat Says:

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  5. MorisZubeich Says:

    Приветствую всех

    Кризис наступил и многие люди стали особенно думать как можно зарабатывать,на рынке активно развивается бизнес краткосрочная аренда и он не требует больших вложений средств,конечно большое значение имеет в каком городе заниматься бизнесом посуточная аренда квартир в санкт петербурге,не в Москве наличности нужно меньше,так как аренда в субаренду стоит дешевле,например если вы решите заняться снять квартиру на сутки в ростове на дону то долгосрочная аренда на 2-х комнатную квартиру там стоит от 10 тысяч до 15 тысяч рублей,аренда на сутки от 1500 до 3000 тысяч рублей в зависимости от качества квартиры,рентабельность посчитать сможете сами,и не только в России но и в ближнем зарубежье как квартиры сутки в кишиневе активно развивается,не много активности и кризис вам будет ни почем,всем удачи много денег и здоровья.

    С уважением ваш друг Влад

  6. AlbertBurii Says:

    Здравствуйте дорогие господа

    Хорошие люди подсказали тему для бизнеса с не большими вложениями,может кому тоже полезно.Бизнес сдавать квартиры по суткам,поделитесь информацией кто в теме.Сам я бизнесом ни когда не занимался информации ноль,поэтому будет важен любой совет,с чего начать,где надо регистрироваться в налоговой или лучше по черному,и главное где давать рекламу в каких газетах,журналах или сайтах (если такие вообще есть) Сам я из Перми.
    Заранее всем огромное спасибо,надеюсь на помощь.

    С уважением ваш друг Игорь

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  15. malik2015n Says:

    Our goal is to add continuous content to the new Knowledgebase. We are moving articles from the old system over if they are still current. This process is on-going. The idea is you can easily search for answers and “self-help” any time of day, weekends and holidays. Check it out – there is already some new content that might be helpful!

  16. malik2015n Says:

    The first thing you should do when you visit is type in your issue in the big search field at the top of the Helpdesk. This will search the Knowledgebase and Forums for possible solutions saving you time and possibly solving your problem right then and there!

  17. malik2015b Says:

    You can track the status of your ticket by logging in and clicking on the “Check Ticket Status” link (shown above). You can also submit additional tickets and we can merge them if they belong to the same issue. When we close a ticket you may receive an email asking for your feedback, please help us improve by keeping us informed!

  18. malik2015b Says:

    This is a user-centric experience where you can exchange ideas with others, make suggestions and report problems. It is moderated by LAI staff, but should NOT be considered a primary support avenue. If you are having trouble and hope for the most expedient solution, first search our Helpdesk for known issues (big search box at the top of the Helpdesk), then if no help, simply “Start a Ticket” (see Tickets above). The Forum posts ARE public facing. Sorry we couldn’t be helpful. Help us improve this article with your feedback.

  19. malik2015s Says:

    This is a user-centric experience where you can exchange ideas with others, make suggestions and report problems. It is moderated by LAI staff, but should NOT be considered a primary support avenue. If you are having trouble and hope for the most expedient solution, first search our Helpdesk for known issues (big search box at the top of the Helpdesk), then if no help, simply “Start a Ticket” (see Tickets above). The Forum posts ARE public facing. Sorry we couldn’t be helpful. Help us improve this article with your feedback.


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